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15 tips for giving feedback to health-care providers
June 8, 2016
A key tool for improving quality in health care is to audit how it is being provided and give feedback on how to improve. However, some kinds of feedback are more helpful than others. Dr.
Jamie Brehaut
and colleagues set out to learn what feedback was most likely to result in health-care providers changing their practice. Combining 10 years of systematic reviews, randomized controlled trials and expert interviews, they came up with 15 suggestions, now published in
Annals of Internal Medicine
.
These suggestions include; make recommendations consistent with personal and/or institutional goals, suggest specific actions that the recipient can control, give regular recommendations instead of one-time feedback, and provide key messages in more than one way, such as text, numbers or visuals. The researchers hope these suggestions will enable more useful feedback that health care providers can use to improve care.
Authors:
Brehaut, JC, Colquhoun HL, Eva KW, Carroll K, Sales A, Michie S, Ivers N, Grimshaw JM
Funders:
Canadian Institutes of Health Research, Canada Research Chair (Dr. Grimshaw), The Ottawa Hospital Foundation.
The Ottawa Hospital: Inspired by research. Driven by compassion
The Ottawa Hospital is one of Canada’s largest learning and research hospitals with over 1,100 beds, approximately 12,000 staff and an annual budget of over $1.2 billion. Our focus on research and learning helps us develop new and innovative ways to treat patients and improve care. As a multi-campus hospital, affiliated with the University of Ottawa, we deliver specialized care to the Eastern Ontario region, but our techniques and research discoveries are adopted around the world. We engage the community at all levels to support our vision for better patient care.
University of Ottawa
The University of Ottawa is home to over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroads of cultures and ideas, where bold minds come together to inspire game-changing ideas. We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. www.uottawa.ca
For further information, please contact
Amelia Buchanan
Senior Communication Specialist
Ottawa Hospital Research Institute
Office: 613-798-5555 x 73687
Cell: 613-297-8315
ambuchanan@ohri.ca
Tags:
Behaviour
,
Health professional behaviour change
,
Health services research
,
Knowledge translation and implementation research