Scientific Publications Database

Article Title: Addressing bullying behaviour by patients and families.
Authors: Ilse, Renate; Neilipovitz, David
Journal: Healthcare management forum Volume 32 Issue 4
Date of Publication:2019
Abstract:
This article explores the ethical dilemma of maintaining patient experience and care team well-being when faced with coercive behaviour, specifically bullying by patients, families and substitute decision-makers, which is directed toward providers and health support workers. We discuss some of the contributing societal and environmental factors, the ethical implications for health leaders, and suggest some practical options for managing bullying situations in hospitals.